Southern Bank & Trust

AMS (Updated) 8

• AMS Payment by Card
• Wire Transfers for AMS Loans
• Provide Guidance for Loan Payoff Requests
• TIN for AMS
• AMS Inquiries Related to HARP

View all 8

AOM (Updated) 1

• Filing an Indemnity Bond for an Escheated Check

Business Digital Services (Updated) 5

• Reset Customer Password in SBP MICRO
• Status of Business Digital Enrollments
• Customize Account Summary Display in SBP
• Unauthorized Digital Activity (Business)
• PLAID Platform

Consumer Mobile Banking (Updated) 6

• Access Fraud Report in CST
• Enable or Disable Debit Card (via mConsole)
• Process a Zelle Limit Increase
• Remove User Access to Zelle
• Unauthorized Digital Activity (Consumer)

View all 6

Consumer Online Banking (Updated) 3

• Process an Account Closing EZ Form
• Digital One Flex Login Flow
• Unauthorized Digital Activity (Consumer)

Credit Cards (Updated) 7

• Access 360Control
• Credit Card Courtesy (Convenience) Checks
• SBT Consumer Credit Card Application
• SBT Consumer Credit Card Payment Address
• SBT Consumer Credit Card Auto Draft Payments

View all 7

Debit Cards (Updated) 8

• Add Suspected Fraud Related Notes
• Place a Debit Card in Travel Status
• Update Contact Information for a Debit Card
• Order a New Debit Card
• Reset Debit Card PIN

View all 8

Deposit Accounts (Updated) 8

• Place a Stop Payment (Check and ACH)
• Access Interest Statements (1099)
• Guidance for Deposit Account Corrections
• Check Order Issues with Deluxe
• BaZing Inquiries

View all 8

General Solutions (Updated) 18

• Reset Pin Access to IVR
• Troubleshoot Cashier's Check Printer
• Verify Cashier's Check
• SBT Routing Numbers
• EIN for Southern Bank

View all 18

Human Resources (Updated) 1

• SBT Pension-Related Inquiries

IT Helpdesk (Updated) 22

• Escalate a Malware Alert
• Reset a Supervisor Override in Horizon Teller
• Resolve Lifting Error on an HP Printer
• Enable Employee Access to IDrive
• Locate a Printer in the RMT Business Center

View all 22

Loans (Updated) 6

• Subordination Requests
• Access Loan Interest Statements (1098) $600.00 or more
• Access Loan Interest Statements (1098) Under $600
• Provide Guidance for Loan Payoff Requests
• Wire Transfer Instructions for SBT Loan Payoffs

View all 6

Treasury Services (Updated) 1

• Payroll Card Registration Requests

Digital Wallet (Updated) 3

• Visa Token User Guide
• Digital Wallet Job Aide
• Update Card Expiration Date in Digital Wallet

Facilities (Updated) 2

• Facilities Team Assistance
• Refer Facilities-Related Solicitations