Southern Bank & Trust

AMS (Updated) 8

• AMS Payment by Card
• Wire Transfers for AMS Loans
• Provide Guidance for Loan Payoff Requests
• TIN for AMS
• AMS Inquiries Related to HARP

View all 8

AOM (Updated) 1

• Filing an Indemnity Bond for an Escheated Check

Business Digital Services (Updated) 5

• Reset Customer Password in SBP MICRO
• Status of Business Digital Enrollments
• Customize Account Summary Display in SBP
• Unauthorized Digital Activity (Business)
• PLAID Platform

Consumer Mobile Banking (Updated) 6

• Access Fraud Report in CST
• Enable or Disable Debit Card (via mConsole)
• Process a Zelle Limit Increase
• Remove User Access to Zelle
• Unauthorized Digital Activity (Consumer)

View all 6

Consumer Online Banking (Updated) 3

• Process an Account Closing EZ Form
• Digital One Flex Login Flow
• Unauthorized Digital Activity (Consumer)

Credit Cards (Updated) 7

• Access 360Control
• Credit Card Courtesy (Convenience) Checks
• SBT Consumer Credit Card Application
• SBT Consumer Credit Card Payment Address
• SBT Consumer Credit Card Auto Draft Payments

View all 7

Debit Cards (Updated) 8

• Add Suspected Fraud Related Notes
• Place a Debit Card in Travel Status
• Update Contact Information for a Debit Card
• Order a New Debit Card
• Reset Debit Card PIN

View all 8

Deposit Accounts (Updated) 8

• Place a Stop Payment (Check and ACH)
• Access Interest Statements (1099)
• Guidance for Deposit Account Corrections
• Check Order Issues with Deluxe
• BaZing Inquiries

View all 8

General Solutions (Updated) 18

• Reset Pin Access to IVR
• Troubleshoot Cashier's Check Printer
• Verify Cashier's Check
• SBT Routing Numbers
• EIN for Southern Bank

View all 18

Human Resources (Updated) 1

• SBT Pension-Related Inquiries

IT Helpdesk (Updated) 22

• Escalate a Malware Alert
• Reset a Supervisor Override in Horizon Teller
• Resolve Lifting Error on an HP Printer
• Enable Employee Access to IDrive
• Locate a Printer in the RMT Business Center

View all 22

Loans (Updated) 6

• Subordination Requests
• Access Loan Interest Statements (1098) $600.00 or more
• Access Loan Interest Statements (1098) Under $600
• Provide Guidance for Loan Payoff Requests
• Wire Transfer Instructions for SBT Loan Payoffs

View all 6

Treasury Services (Updated) 1

• Payroll Card Registration Requests

Digital Wallet (Updated) 3

• Visa Token User Guide
• Digital Wallet Job Aide
• Update Card Expiration Date in Digital Wallet

Facilities (Updated) 2

• Facilities Team Assistance
• Refer Facilities-Related Solicitations

Loan Payoff Solutions 1

• How to Refer Third Party Payoff Requests on a Loan

Mailing Documents 1

• How to Print an Address onto an Envelope

General Inquires 2

• How to Advise a Third Party Requesting Employment Verification
• How to Advise Where Open Positions for the Bank Are Posted

Microsoft Office 1

• Cannot save files

General Hardware Guides (Laptops, Desktops, Docking Stations, etc.) 14

• Choose what closing laptop lid does
• Cleaning and Maintenance Laptop
• Connecting a USB mouse
• How to connect a monitor
• How to open the Control Panel

View all 14

Network 1

• Can't connect to Network - VPN

Bill Pay (CST) 0

Business Mobile (SBP Base) 0

Direct Connect 0

Fraud Prevention Services 8

• Positive Pay
• How to Determine an Encoding Error for Positive Pay
• How to Determine Positive Pay Alerts Are Setup
• How to Edit Positive Pay Item
• How to Void Positive Pay Check

View all 8

Wires (eWire) 0

Internal/Miscellaneous 0

OUTDATED Docs 28

• How to Entitle eStatements for Users
• How to Determine Dual Control is Set in SBP
• How to Make a Loan Payment in SBP
• How to Add Bill Pay for a Southern Business Pro Customer
• How to Reset a CCC Agent in BEB

View all 28

Mobile App Maintenance Solutions 5

• How to Obtain Username on Mobile App
• How to Reset Password on Mobile App
• How to Unlock Mobile App
• How to Enable Camera on iPhone for Mobile Deposit
• How to Change Username on Mobile App

MOX Console (Mobile App Admin) 5

• How to Search for Customer in MOX Console (Mobile App Admin)
• How Determine Customer Locked for Failed Logins in Mobile App
• How to Locate Devices Registered for Mobile App
• How to Delete Device No Longer in Use for Mobile App
• How to Reset Failed Logins in Mobile App

General Horizon Solutions 32

• How To View Debits Pending/Holds for a Previous Day in Horizon
• How to Reset a Password for Teller Override in Horizon
• How to Locate Account by Shortcut in Horizon
• How to Determine Why a Customer Received an International Fee
• How to Update an Address in Horizon

View all 32

Ordering Checks 4

• How to Place a Repeat Check Order
• How to Order Checks with Abnormal Account Numbers
• How to Provide Customer Phone Number for Deluxe
• How to Modify Shipping Address on Submitted Check Orders

IRA Solutions 2

• How to Refer IRA Transfer Requests
• How to Advise on Branch Assistance Requests on IRA Account Openings

Fees 1

• How to Determine the POS Purchase Fee

Checking Accounts 1

• How to Advise on AD&D Insurance SBT Offers @Work Banking Accounts

Christmas Club Savings Accounts 2

• How to Determine if Christmas Club Savings Accounts Can be Setup for E-Statements
• How to Determine if Christmas Club Savings Accounts Receive Monthly Statements

AOM Help Desk Inquiries 76

• How to Process an Equity Line Advance
• How to Advise on Currency Exchange
• How to Advise on Counterfeit Bills
• How to View the Status of an ATM
• How to Merge a Customer Profile in Horizon

View all 76

Interest Statements 2

• How to Locate a Loan Interest Statement in Acquire for Amounts of $600 and More
• How to Locate a Loan Interest Statement in Acquire for Amounts under $600.00

HELOC 1

• How to Resolve HELOC Insurance Inquiries

Loan Care 1

• How to Advise on Wire Instructions for Loan Care Payments

Merchant Services Solutions 3

• How to View Customer List Setup with Merchant Services
• How to Link a Customer Account with Authorize.Net
• How to Advise Merchant Services Clients on Missing Deposits

Fees 1

• How to Advise on Returned Items Redeposited Fees

Certificate of Deposit Accounts (CD) 1

• How to Advise on Monthly Copies of CD Statements

Encoding Errors 1

• How to Determine a Check Number Encoding Error

Product Knowledge 1

• How to Locate Product Knowledge on the Intranet

Training 1

• How to Access ABA Course Training

Email 1

• How to Access Webmail from SoutherNet

General Information about Fresh Desk 3

• How to Find Solutions in Fresh Desk
• How to Log into Fresh Desk
• How to Create a Solution in Fresh Desk

ShoreTel General Solutions 4

• How to Access ShoreTel from a Mobile Device
• How to Log into ShoreTel
• How to Log out of ShoreTel
• How to Add/Update Telephone Number in ShoreTel

OnBase Solutions 1

• How to Log into OnBase

E-Wire Solutions 1

• How to Log into E-Wire

General Wire Solutions 6

• How to Advise Customer Requesting to Receive Incoming Wire Notification Emails
• How to Advise on Cutoff Time for Wires
• How to Advise on Instructions for Incoming International Wires
• How to Advise on Wire Confirmation Limits
• How to Advise on Contacts for Wires

View all 6