IT Helpdesk (Updated)

Escalate a Malware Alert
How to escalate a malware alert to IT
Wed, Jul 27, 2022 at 12:43 PM
Reset a Supervisor Override in Horizon Teller
How to reset a Supervisor Override for a Teller Supervisor or Branch Manager
Fri, Apr 29, 2022 at 11:05 AM
Resolve Lifting Error on an HP Printer
How to resolve a lifting error on an HP Printer
Fri, Apr 29, 2022 at 11:07 AM
Enable Employee Access to IDrive
How to enable an employee's access to IDrive
Fri, Apr 29, 2022 at 11:08 AM
Locate a Printer in the RMT Business Center
How to assist with locating a printer in the Rocky Mount Business Center
Fri, Apr 29, 2022 at 11:10 AM
Update SBT Voice Mail Greeting (External)
How to assist employees with steps to update their SBT Voice Mail Greeting
Thu, May 5, 2022 at 6:08 AM
Mitel Connect Client Guide
Comprehensive User Guide for Mitel Connect Client  For assistance with specific functions/settings, see other Mitel-related Solutions  
Fri, Dec 15, 2023 at 9:28 AM
Employee Assistance with ADP Platform
How to assist an SBT employee with inquiries related to access, maintenance and troubleshooting issues in ADP
Fri, Apr 14, 2023 at 12:03 PM
Encompass Access
How to assist with requests for Encompass access or login resets
Wed, Nov 16, 2022 at 9:21 AM
Process a Termination of Wire Transfer Authorization
How to process of Termination of Wire Transfer Authorization EZ Form (Sharepoint)
Tue, Jul 26, 2022 at 12:56 PM