IT Helpdesk (Updated)

Freshdesk Access Via Single Sign On
How to access Freshdesk platform using Singe Sign On Login
Wed, Aug 10, 2022 at 11:27 AM
Ascend Access
How to Provide Guidance for an Employee for Access to Ascend
Wed, Feb 1, 2023 at 1:15 PM
Horizon Password Requirements and Error Codes
To provide assistance with employee with passwords in Horizon
Wed, Sep 7, 2022 at 12:06 PM
Webex Access
To assist employees with inquiries related to Webex login/access
Tue, Dec 20, 2022 at 10:55 AM
Branch Image Capture (BIC)
Procedures for confirmation of daily branch capture and how to troubleshoot errors and issues
Mon, Jan 23, 2023 at 1:41 PM
Agent Access to Visa Online (VOL)
Information for initial Customer Care Agent access to the Visa Online (VOL) platform and the Token Life-Cycle Management Tool Services to assist with transa...
Thu, Jun 15, 2023 at 10:44 AM
BAI Access for SBT Employees
How to assist employees with access to BAI training platform
Thu, Jun 29, 2023 at 11:09 AM
Talkdesk Academy (CC & AOM Use Only)
How to assist with user access to Talkdesk Academy and introductory platform training modules
Mon, Jul 24, 2023 at 2:04 PM
Axiom Access
To provide employee assistance with initial access and user navigation for Axiom platform 
Tue, Aug 8, 2023 at 11:39 AM
Adjust the Zoom Option on SoutherNet
To assist with adjusting Zoom option and displays for SoutherNet
Fri, Jan 19, 2024 at 11:16 AM